Terms & Conditions

The present General Terms and Conditions and legal information (hereinafter “General Terms and Conditions) regulate the access to the website www.challentech-innosolutions.com which is the property of ChallenTech InnoSolutions, S.L through which the web platform is made available to user (hereinafter “the Platform”).

The acceptance of this General Terms & Conditions constitutes a contractual binding relationship between you and ChallenTech InnoSolutions.

  1. GENERAL INFORMATION

The following identifying data of the service provider through the platform ChallenTech InnoSolutions (www.challentech-innosolutions.com) are exposed in compliance with the right of information contained in Article 10 of Law 34/2002 of July 11, Services of the Information Society and Electronic Commerce:

The Platform of ChallenTech InnoSolutions provides its users (hereinafter “user” and/or “user” the possibility to acquire professional services related to digitalization and digital transformation of business for both professionals and companies, becoming “client” or “clients” once you have acquired a service.

  • Company name: ChallenTech InnoSolutions, S.L.
  • Social Address (HeadQuarter): 76 Santutxu Street – Bilbao (48006) Spain
  • Registration Data in the Companies House: Company House of Bizkaia, Volume 5743, Sheet BI-70989
  • Tax Identification Number (NIF): ES- B95906772
  • E-mail: info@challentech-innosolutions.com

2. THE SCOPE OF SERVICES

Users are entirely responsible for access and correct use of the Platform and its contents, as well as the principles of good faith, good practices and public order subject to the law in force, whether national or international. In addition, specifically, you undertake diligently to observe the following General Terms & Conditions.

Users shall refrain from using the content of the Platform for illicit purposes or effects, which are adversely affecting to the rights and interests of third parties, or in any way may damage, render unusable, affect or deteriorate the Platform, its contents and its services. In addition, it is forbidden to prevent the normal use or enjoyment of the Platform from other users. ChallenTech InnoSolutions reserves the right to remove from its Platform any user who considers does not according with the principles of the company.

ChallenTech InnoSolutions does not guarantee the level of operation of the Internet network. The service may be unavailable or limited at any time and for any reason beyond ChallenTech InnoSolutions’ control, whether due to emergencies, connection overload, link failure, network equipment problems, transfers or signal strength. ChallenTech InnoSolutions is not responsible for data; messages or pages lost or not saved due to Internet service performance problems.

The user is aware, and voluntarily accepts, that the use of the services which is offered through the Platform ChallenTech InnoSolutions, take place in any case, under your sole and exclusive responsibility. So the user will be liable for damages of any kind that ChallenTech InnoSolutions may suffer as a result of the breach of any of the obligations to which it is subject under these General Terms & Conditions, or applicable law in relation to the use of ChallenTech InnoSolutions services.

In addition to the above, and to the extent permitted by law and except as otherwise provided in these General Terms & Conditions, in no event ChallenTech InnoSolutions shall be liable for personal injury, or accidental, special, direct or indirect, including, without limitation, damages for loss of profits, loss or failure to obtain employment, loss of data, business interruption or any other commercial damage or loss, related to the use or impossibility of use of the Platform, regardless of the cause, regardless of the theory of liability (contractual or tort or otherwise) and even if the user has been advised of the possibility of such damage.

3. USERS ACCOUNT

The user must be at least 18 years of age or, where applicable, have sufficient legal capacity to sign this contract, and have sufficient capacity to represent the company to sign this contract in its name to register on the Platform and be contractually binding. In addition, you must indicate your name, surname, job position, company you represent, tax identification number, tax headquarters, tax address and professional e-mail through the appropriate form.

The user or client guarantees that the Personal and Business Data are provided are true and accurate, and undertakes to notify any changes or modification regarding this data. ChallenTech InnoSolutions reserves, without being obligated to do so, the right to request any official information in order to verify the veracity of the Personal Data provided by users.

4. ACQUISITION OF SERVICES

ChallenTech InnoSolutions offers the registered users on its Platform the possibility to acquire directly online its services of digitalization and digital transformation becoming clients of ChallenTech InnoSolutions.

This content has been restricted to logged in users only. Please login to view this content.

5. CANCELLATION OF THE USER ACCOUNT

The registered user can unsubscribe from your account in the Platform at any time. This action does not lead to the termination of the contract.

The cancellation of the user´s account will be done by sending an email privacy@challentech-innosolutions.com. The customer service will answer your request within a period not exceeding seventy-two (72) hours.

This content has been restricted to logged in users only. Please login to view this content.

8. INTELLECTUAL AND INDUSTRIAL PROPERTY

The contents related to the ChallenTech InnoSolutions trademark, domains, logos, drawings or documentation, including software, computer programs, or any element, which may be subject to protection by Intellectual, or Industrial Property legislation, which may be accessible to users, are the property of ChallenTech InnoSolutions and are expressly reserved all rights of use over them.

You may use such material only as expressly authorized by ChallenTech InnoSolutions or licensed by us.

Any misuse of the service or its obligations by the user may result, at the discretion of ChallenTech InnoSolutions, in the cancellation of the user’s account, or suspension of the service until the incident is resolved, if any.

In addition, the user undertakes not to remove, delete, alter, manipulate or in any way modify:

  • Any notes, legends, indications or symbols that either ChallenTech InnoSolutions or the legitimate owners of the rights incorporate into their properties in the field of Intellectual or Industrial Property (such as copyright, ©, ® and ™, etc.).
  • Technical protection or identification devices that the Property may contain (such as watermarks, fingerprints, etc.).

The user acknowledges that by virtue of these General Terms & Conditions, ChallenTech InnoSolutions does not assign or transfer to the user any rights over its Property, or over any properties of third party. ChallenTech InnoSolutions only authorizes the user to access and use them in accordance with the terms indicated in these terms and conditions.

Users are not authorized to copy, distribute (including e-mails and Internet), transmit, communicate, modify, alter, transform, cede or, in any other way, engage in activities that involve the commercial use of the Property, either partially or totally, without the express written consent of the legitimate owner of the exploitation rights.

The access and use of the Platform will always be for strictly and in any case personal and non-commercial purposes.

ChallenTech InnoSolutions reserves all rights over the Property corresponding to it, including, but not limited to, all Intellectual and Industrial Property rights it holds over the same.

ChallenTech InnoSolutions does not grant any other license or authorization of use to the user about its Property other than that expressly detailed in this clause.

The user or client must ensure that you owns the intellectual and industrial property rights to the content (graphics, visuals, audiovisuals, texts, logos, brands, etc.) provided to ChallenTech InnoSolutions for the correct performance of their services. 

ChallenTech InnoSolutions reserves the right to terminate or modify at any time and for any reason, the licenses granted under these terms and conditions. Notwithstanding the foregoing, ChallenTech InnoSolutions may take legal action against any use by the user who:

  • Does not conform to the General Terms & Conditions specified herein;
  • Infringe or violate the Intellectual and Industrial Property rights or other analogous rights of the Company or any other legitimate third party holder; or infringe any applicable regulations.

9. CONFIDENTIALITY AND PRIVACY POLICY

The user, or client, and ChallenTech InnoSolutions declare to know and comply with European and Spanish legislation on data protection, committing themselves to treat personal data obtained during the provision of services in accordance with current regulations.

For more information about the Privacy Policy, the user or client is recommended to visit the section “Privacy Policy”.

ChallenTech InnoSolutions will consider as confidential all information related to the services, and obtained in the course of providing these services, unless such information was previously known to you or had been publicly disclosed either before or after the provision of the service.

ChallenTech InnoSolutions will preserve with the greatest reserve in favour of the client, all confidential information, and will not make use of it, unless authorised in writing by the client, even after the end of this contract for a maximum period of one year, after which it will be destroyed in accordance with current regulations.

10. NO COMPETITION

The user or client undertakes not to carry out projects of equivalent or similar nature for a third party, nor to start from the service provided by ChallenTech InnoSolutions a new line of business.

It will be considered that the user or client incurs this circumstance whenever you operate directly or indirectly through another company in which you has a social participation, or acts as a mere advisor or collaborator and, in short, obtains as a result a service equal to, similar to or with the same purpose as that offered by ChallenTech InnoSolutions.

Failure to comply with the above commitment shall entail a penalty equivalent to one hundred thousand euros (100,000 euros), without prejudice to and compensation for damages caused to ChallenTech InnoSolutions.

11. COMPLAINTS

In case of complaint for some reason or consultation with ChallenTech InnoSolutions, you can contact with us through the email info@challentech-innosolutions.com. For its part, ChallenTech InnoSolutions will make every effort to respond to your request as soon as possible.

12. INDEPENCE OF THE CLAUSES

If any of the clauses of the present General Terms & Conditions were null and void or voidable, it will be considered not to have been put. Such declaration of nullity shall not invalidate the rest of the Contract, which shall remain in force and effective between the Parties.

13. APPLICABLE LAW

The present General Terms & Conditions will be governed by Spanish legislation, which will be applicable in the matter of interpretation, validity and execution. In addition, both parties submit, expressly waiving any other jurisdiction, to the Courts and Tribunals of Bilbao.

In addition, the user will be able to resolve in an amicable manner any incidents that may occur during the contractual relationship through the Platform promoted by the European Commission.

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN

14. MODIFICATION OF TERMS AND CONDITIONS

ChallenTech InnoSolutions reserves the right to modify this General Terms & Conditions document at any time. In the event of any change to the Terms & Conditions, these will be published in the Platform and the date of publication will be indicated, so that the User knows the date on which the modification has become effective.

In any case, you will receive a notification through electronic means about the update of the Conditions of Use of ChallenTech InnoSolutions prior to its publication in the Platform.

Once you receive the relevant notice of the modification of the General Terms & Conditions, you may terminate your contract prior to the date on which the new Terms & Conditions take effect or you may opt to continue your access to and use of the Platform.

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