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The confidentiality and security are paramount values for ChallenTech InnoSolutions, S.L. and, consequently, we are committed to ensure the privacy of the user at all times and not to collect unnecessary information. We provide all the necessary information about our Privacy Policy in relation to the personal data we collect, explaining:

Who is the data controller of your data.
For what purposes we collect the data we request from you.
What the legitimacy is for the processing of your data.
How long we retain your data.
To whom your data are disclosed.
What your rights are.

DATA CONTROLLER

ChallenTech InnoSolutions, S.L.

ES- B95906772

C/ Santutxu, 76 (48006 Bilbao) - Spain

Companies House of Vizcaya, Volume 5743, Folio 181, Page BI-70989

info@challentech-innosolutions.com

Hereafter referred to as "ChallenTech", "We" or "Data Controller".

2. PERSONAL DATA

Personal Data refers to any information or data which can identify you directly or indirectly. The Personal Data includes information such as name and surname, email address, personal preferences, profile photographs, among others. They would be able also to include unique numeric identifiers, such as your computer's IP address, as well as the information that we obtain through the cookies.

In short, this privacy policy covers all personal data collected and used by ChallenTech.

You hereby warrant that the Personal Data provided is true and accurate and undertakes to notify any changes or modifications of them. Any loss or damage caused to the web the Data Controller or any third party through the communication of erroneous, inaccurate or incomplete information in the registration forms will be the sole liability of the user. If ChallenTech considers that there are serious reasons to doubt the veracity, accuracy and integrity of the data provided, will be able to deny access and present or future use of the Platform or any of its contents and / or services.

We may collect or receive your data through our Platform and forms. In some cases, you provide us your Personal Data directly (for example, when you subscribe through our registration form or when you contact with us), or in other cases, we collect it (for example, using cookies to understand how you use our web).

On the other hand, ChallenTech uses the information derived from your use of the Platform in aggregate form to implement improvements on the functioning of the Platform and provide you recommendations for products and/or services that might be of interest to you.

3. PURPOSES, LEGITIMACY AND PRESERVATION of the processing of the data sent via Contact Form:

Purpose: Provide you a medium where you can contact with us and answer your information requests, as well as sending you communications of our products, services and/or activities or our artwork exhibitors, including on electronic medium (e-mail, SMS, WhatsApp), if you check the acceptance box.

Legitimacy: Your consent when you request information from us through our contact form and checking the accepting box the submission of commercial information.

Preservation: Once your request has been resolved through our contact form or answered by e-mail, if you have not generated a new processing, and in case of having agreed to receive our newsletter, until you request their cancellation.

Obligation to provide us your personal data and consequences of not doing so.

The provision of personal data requires a minimum age of 16 years, or where appropriate, sufficient legal capacity to contract.

The required personal data are necessary to manage your requests and/or provide you the services you may contract, therefore, if you do not provide them to us, we will not be able to attend you correctly or provide you the service that you have requested.

In any case, we reserve the right to decide whether to include or not to include your personal data and other information in our databases.

4. RECIPIENTS OF YOUR DATA

The team of ChallenTech, on the legal basis of legitimate interest, can process the Personal Data that we collected from you for management purposes.

The data which are openly available, as well as the data contained in your user profile, including your photograph, can be shared with or disclosed to third party users of the Platform for the proper provision of services proposed in the Platform,

Likewise, your personal data could be communicated to:

Third parties which provide us with IT services, such as platform providers, hosting services, maintenance and support in our databases, as well as our software and applications which may contain data about you.

Third parties which help us to provide digital services, such as CRM, web analytics and search engine.

Advertising, marketing, digital media and social media agencies which help us to provide advertising, marketing and campaigns, to analyze their effectiveness and manage your contact and questions.

For the efficiency of the service, your data will be able to communicate occasionally to service providers which may be located in the United States of America or other countries or territories outside of the European Economic Area.

Third parties to comply with legal regulations.

We will ensure that any communication of your personal information made by us or by those third parties with whom we share your personal information complies with applicable law.

5. RIGHTS IN CONNECTION TO YOUR PERSONAL DATA

Anyone can revoke their consent at any time, when the consent has been granted for the processing of their data. Under no circumstances, the revoking of this consent conditions the execution of the subscription contract or the relations generated previously.

You can also exercise the following rights:

Request access to your personal data or rectification of them when they are inaccurate.
Request the deletion of your personal data when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
Request the limitation to the processing of your personal data in certain conditions.
Request the opposition to the processing of your personal data on reasons related to your particular circumstances.
Request the portability of personal data in the cases set out in the regulations.
Other rights recognized in the applicable regulations.

Where and how to request your Rights: By way of a request addressed to the responsible in charge at your postal address or email (indicated in section 1), under reference "Personal Data", specifying the right that you wish to exercise and respect to which personal data.

In case of divergence with the company related to the processing of your personal data, you can make a claim with the Spanish Data Protection Agency (www.agpd.es).

6. SECURITY OF YOUR PERSONAL DATA

With the goal of safeguarding the security of your personal data, we inform you that we have taken all the necessary technical and organizational measures to ensure the security of personal data supplied of its alteration, loss and unauthorized access or processing.

7. UPDATING YOUR DATA

In order to enable us to keep your personal data up to date, it is important that you inform us whenever there has been any change in them, otherwise, we are not responsible for the veracity of them.

We are not responsible for the privacy policy regarding to personal data that you may provide to third parties through the links available on our website.

8. CONTACT

If you have any questions or concerns about how we process and use your personal data or you wish to exercise any of the rights described above, please contact us at info@challentech-innosolutions.com.

Please confirm that you agree with our privacy policy

Hide Terms & Conditions

The present General Terms and Conditions and legal information (hereinafter “General Terms and Conditions) regulate the access to the website www.challentech-innosolutions.com which is the property of ChallenTech InnoSolutions, S.L through which the web platform is made available to user (hereinafter “the Platform”).

The acceptance of this General Terms & Conditions constitutes a contractual binding relationship between you and ChallenTech InnoSolutions.

GENERAL INFORMATION

The following identifying data of the service provider through the platform ChallenTech InnoSolutions (www.challentech-innosolutions.com) are exposed in compliance with the right of information contained in Article 10 of Law 34/2002 of July 11, Services of the Information Society and Electronic Commerce:

The Platform of ChallenTech InnoSolutions provides its users (hereinafter “user” and/or “user” the possibility to acquire professional services related to digitalization and digital transformation of business for both professionals and companies, becoming “client” or “clients” once you have acquired a service.

Company name: ChallenTech InnoSolutions, S.L.
Social Address (HeadQuarter): 76 Santutxu Street – Bilbao (48006) Spain
Registration Data in the Companies House: Company House of Bizkaia, Volume 5743, Sheet BI-70989
Tax Identification Number (NIF): ES- B95906772
E-mail: info@challentech-innosolutions.com

2. THE SCOPE OF SERVICES

Users are entirely responsible for access and correct use of the Platform and its contents, as well as the principles of good faith, good practices and public order subject to the law in force, whether national or international. In addition, specifically, you undertake diligently to observe the following General Terms & Conditions.

Users shall refrain from using the content of the Platform for illicit purposes or effects, which are adversely affecting to the rights and interests of third parties, or in any way may damage, render unusable, affect or deteriorate the Platform, its contents and its services. In addition, it is forbidden to prevent the normal use or enjoyment of the Platform from other users. ChallenTech InnoSolutions reserves the right to remove from its Platform any user who considers does not according with the principles of the company.

ChallenTech InnoSolutions does not guarantee the level of operation of the Internet network. The service may be unavailable or limited at any time and for any reason beyond ChallenTech InnoSolutions' control, whether due to emergencies, connection overload, link failure, network equipment problems, transfers or signal strength. ChallenTech InnoSolutions is not responsible for data; messages or pages lost or not saved due to Internet service performance problems.

The user is aware, and voluntarily accepts, that the use of the services which is offered through the Platform ChallenTech InnoSolutions, take place in any case, under your sole and exclusive responsibility. So the user will be liable for damages of any kind that ChallenTech InnoSolutions may suffer as a result of the breach of any of the obligations to which it is subject under these General Terms & Conditions, or applicable law in relation to the use of ChallenTech InnoSolutions services.

In addition to the above, and to the extent permitted by law and except as otherwise provided in these General Terms & Conditions, in no event ChallenTech InnoSolutions shall be liable for personal injury, or accidental, special, direct or indirect, including, without limitation, damages for loss of profits, loss or failure to obtain employment, loss of data, business interruption or any other commercial damage or loss, related to the use or impossibility of use of the Platform, regardless of the cause, regardless of the theory of liability (contractual or tort or otherwise) and even if the user has been advised of the possibility of such damage.

3. USERS ACCOUNT

The user must be at least 18 years of age or, where applicable, have sufficient legal capacity to sign this contract, and have sufficient capacity to represent the company to sign this contract in its name to register on the Platform and be contractually binding. In addition, you must indicate your name, surname, job position, company you represent, tax identification number, tax headquarters, tax address and professional e-mail through the appropriate form.

The user or client guarantees that the Personal and Business Data are provided are true and accurate, and undertakes to notify any changes or modification regarding this data. ChallenTech InnoSolutions reserves, without being obligated to do so, the right to request any official information in order to verify the veracity of the Personal Data provided by users.

4. ACQUISITION OF SERVICES

ChallenTech InnoSolutions offers the registered users on its Platform the possibility to acquire directly online its services of digitalization and digital transformation becoming clients of ChallenTech InnoSolutions.

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These services will vary according to the prices plan that the user or client acquires. For more information about the advantages of the different plans offers by ChallenTech InnoSolutions, please, click on the following links:

The services of Web Design and e-Commerce Design offered by ChallenTech InnoSolutions use third party technologies (CMS), therefore, there are customized design services not bespoke development.

ChallenTech InnoSolutions designs the legal pages of Legal Notice, Privacy Policy, Terms & Conditions and Cookies in the services of Web Design and e-Commerce; not so its content. The client must contact with its legal services to elaborate these texts and provide them to ChallenTech InnoSolutions to be able to incorporate them in these legal pages.

As far as the payment gateway to integrate in the e-Commerce service, ChallenTech InnoSolutions works with Stripe and Redsys. If the user or client wants to work with other payment gateway, you should Contact with ChallenTech InnoSolutions before contracting this service in order to evaluate this possibility and, in your case, provide the user or client with a specific budget proposal.

As far of the copywriting service, the texts create and elaborate purposely by ChallenTech InnoSolutions in the provision of services are intellectual property of ChallenTech InnoSolutions. In this case, the client of the service provided is only granted a licence of attribution-non-commercial-no derivation, i.e the client can share the content, as long as the client acknowledges the authorship of ChallenTech InnoSolutions, but the client may not change the content in any way or use it commercially.

It should be noted that the deadline times established, which are reflected in the price plans, are subject to the deadline by the client of all necessary documentation and information so that ChallenTech InnoSolutions can effectively provide its services.

Once the service has been contracted, the client must send to ChallenTech InnoSolutions an “Information Questionnaire” relating to the contracted service (Web Design or e-Commerce Design) that you will find in your Profile Account, with the aim of ChallenTech InnoSolutions to develop the project or provide the service. For this reason, the client must send the questionnaire as soon as possible (maximum 7 days) that ChallenTech InnoSolutions analyses and evaluates this information and can request from the client for further information that is necessary to develop the project or provide the service. The calculation of the project deadline in the Web Design and e-Commerce Design services understood as the access provided to the client by ChallenTech InnoSolutions for the self-management of the content, starts from the reception by ChallenTech InnoSolutions of all the information and documentation necessary for the correct execution of the project and/or provision of the service.

The company representative, who has registered as a user on the Platform of ChallenTech InnoSolutions, will be the interlocutor responsible for communication and information management with the project manager assigned as such by ChallenTech InnoSolutions.

ChallenTech InnoSolutions has the right to include a credit text in the finished designs and reports. In addition, the client authorizes to ChallenTech InnoSolutions include in its own platform and communications, the client's logo and the project carried out for it for promotional, advertising and marketing purposes. In the case of the client does not wish to be included in the platform, you must communicate this to ChallenTech InnoSolutions in writing through info@challentech-innosolutions.com in advance of the end of the service provided.

4.1 PAYMENT AND DEADLINE CONDITIONS

Web Design and e-Commerce Design services will be paid for in two payments: the 60% of the total price when contracting the service (Initial Payment) and 40% of the total price (Final Payment), at the end of the project. Once the final amount has been paid, ChallenTech InnoSolutions will give the client access for self-management of the content of the Web and/or e-Commerce. The payment of these amounts will be made by bank card, being the transaction currency always in Euros (Euro). The Consultancy service will be paid for in two payments: the 60% of the total price when contracting the service (Initial Payment) and 40% of the total price (Final Payment), at the end of the service. Once the final amount has been paid, ChallenTech InnoSolutions will deliver to the client the dossier corresponding to the type of consultancy contracted according to the plan acquired by the client.The payment of these amounts will be made by bank card, being the transaction currency always in Euros (Euro).

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5. CANCELLATION OF THE USER ACCOUNT

The registered user can unsubscribe from your account in the Platform at any time. This action does not lead to the termination of the contract.

The cancellation of the user´s account will be done by sending an email privacy@challentech-innosolutions.com. The customer service will answer your request within a period not exceeding seventy-two (72) hours.

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Always in compliance with current regulations, the payments are non-refundable and no partial refunds will be given for contracting plans.

In the case of plans, which require a period of permanence, the user or client, even if you leave the platform voluntarily before the end of your stay, you will have to pay the corresponding fee until the end of this period.

6. CONTRACT TERMINATION OF THE SERVICE

The present general conditions will be resolved by any of the parties in a case of force majeure.

If the present conditions are resolved in advance in the event of force majeure, both parties will cooperate in good faith and, in particular, ChallenTech InnoSolutions will provide the client with the work done in proportion to the amount paid by the client. In the event that the contract is terminated early, the client must be paid the work already done by ChallenTech InnoSolutions by bank transfer.

7. END OF SERVICE

The service contracted by the client to ChallenTech InnoSolutions ends when the client pays 100% of the total price of the service and ChallenTech InnoSolutions makes the delivery or provision of the service to the client as set out in section 4 of this present conditions.

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8. INTELLECTUAL AND INDUSTRIAL PROPERTY

The contents related to the ChallenTech InnoSolutions trademark, domains, logos, drawings or documentation, including software, computer programs, or any element, which may be subject to protection by Intellectual, or Industrial Property legislation, which may be accessible to users, are the property of ChallenTech InnoSolutions and are expressly reserved all rights of use over them.

You may use such material only as expressly authorized by ChallenTech InnoSolutions or licensed by us.

Any misuse of the service or its obligations by the user may result, at the discretion of ChallenTech InnoSolutions, in the cancellation of the user's account, or suspension of the service until the incident is resolved, if any.

In addition, the user undertakes not to remove, delete, alter, manipulate or in any way modify:

Any notes, legends, indications or symbols that either ChallenTech InnoSolutions or the legitimate owners of the rights incorporate into their properties in the field of Intellectual or Industrial Property (such as copyright, ©, ® and ™, etc.).
Technical protection or identification devices that the Property may contain (such as watermarks, fingerprints, etc.).

The user acknowledges that by virtue of these General Terms & Conditions, ChallenTech InnoSolutions does not assign or transfer to the user any rights over its Property, or over any properties of third party. ChallenTech InnoSolutions only authorizes the user to access and use them in accordance with the terms indicated in these terms and conditions.

Users are not authorized to copy, distribute (including e-mails and Internet), transmit, communicate, modify, alter, transform, cede or, in any other way, engage in activities that involve the commercial use of the Property, either partially or totally, without the express written consent of the legitimate owner of the exploitation rights.

The access and use of the Platform will always be for strictly and in any case personal and non-commercial purposes.

ChallenTech InnoSolutions reserves all rights over the Property corresponding to it, including, but not limited to, all Intellectual and Industrial Property rights it holds over the same.

ChallenTech InnoSolutions does not grant any other license or authorization of use to the user about its Property other than that expressly detailed in this clause.

The user or client must ensure that you owns the intellectual and industrial property rights to the content (graphics, visuals, audiovisuals, texts, logos, brands, etc.) provided to ChallenTech InnoSolutions for the correct performance of their services.

ChallenTech InnoSolutions reserves the right to terminate or modify at any time and for any reason, the licenses granted under these terms and conditions. Notwithstanding the foregoing, ChallenTech InnoSolutions may take legal action against any use by the user who:

Does not conform to the General Terms & Conditions specified herein;
Infringe or violate the Intellectual and Industrial Property rights or other analogous rights of the Company or any other legitimate third party holder; or infringe any applicable regulations.

9. CONFIDENTIALITY AND PRIVACY POLICY

The user, or client, and ChallenTech InnoSolutions declare to know and comply with European and Spanish legislation on data protection, committing themselves to treat personal data obtained during the provision of services in accordance with current regulations.

For more information about the Privacy Policy, the user or client is recommended to visit the section “Privacy Policy”.

ChallenTech InnoSolutions will consider as confidential all information related to the services, and obtained in the course of providing these services, unless such information was previously known to you or had been publicly disclosed either before or after the provision of the service.

ChallenTech InnoSolutions will preserve with the greatest reserve in favour of the client, all confidential information, and will not make use of it, unless authorised in writing by the client, even after the end of this contract for a maximum period of one year, after which it will be destroyed in accordance with current regulations.

10. NO COMPETITION

The user or client undertakes not to carry out projects of equivalent or similar nature for a third party, nor to start from the service provided by ChallenTech InnoSolutions a new line of business.

It will be considered that the user or client incurs this circumstance whenever you operate directly or indirectly through another company in which you has a social participation, or acts as a mere advisor or collaborator and, in short, obtains as a result a service equal to, similar to or with the same purpose as that offered by ChallenTech InnoSolutions.

Failure to comply with the above commitment shall entail a penalty equivalent to one hundred thousand euros (100,000 euros), without prejudice to and compensation for damages caused to ChallenTech InnoSolutions.

11. COMPLAINTS

In case of complaint for some reason or consultation with ChallenTech InnoSolutions, you can contact with us through the email info@challentech-innosolutions.com. For its part, ChallenTech InnoSolutions will make every effort to respond to your request as soon as possible.

12. INDEPENCE OF THE CLAUSES

If any of the clauses of the present General Terms & Conditions were null and void or voidable, it will be considered not to have been put. Such declaration of nullity shall not invalidate the rest of the Contract, which shall remain in force and effective between the Parties.

13. APPLICABLE LAW

The present General Terms & Conditions will be governed by Spanish legislation, which will be applicable in the matter of interpretation, validity and execution. In addition, both parties submit, expressly waiving any other jurisdiction, to the Courts and Tribunals of Bilbao.

In addition, the user will be able to resolve in an amicable manner any incidents that may occur during the contractual relationship through the Platform promoted by the European Commission.

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN

14. MODIFICATION OF TERMS AND CONDITIONS

ChallenTech InnoSolutions reserves the right to modify this General Terms & Conditions document at any time. In the event of any change to the Terms & Conditions, these will be published in the Platform and the date of publication will be indicated, so that the User knows the date on which the modification has become effective.

In any case, you will receive a notification through electronic means about the update of the Conditions of Use of ChallenTech InnoSolutions prior to its publication in the Platform.

Once you receive the relevant notice of the modification of the General Terms & Conditions, you may terminate your contract prior to the date on which the new Terms & Conditions take effect or you may opt to continue your access to and use of the Platform.

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